Aris Party · App support

Eye Floater Simulator support

Learn how to use the free preview and Lifetime Pro tools, keep your local work accessible, and get help with purchases or exports.

Email support Setup & troubleshooting

Contact support@arisparty.org. Include your app version and device details so we can investigate.

Get started

Set up and test the basics

Start with the free preset scenes to explore the simulator. These are illustrations for communication and do not measure your vision or provide a diagnosis.
With Lifetime Pro, use custom drawings, camera or photo backgrounds, visual records, Comparison Studio, and Environment Lab. Allow camera or photo access only for the features you choose to use.
Review an exported recreation image or appointment packet before sharing it. Saved records stay on your device unless you choose to export or share; the app does not provide cloud storage for them.

Common issues

Troubleshoot your setup

A camera view, photo, or export is unavailable

Check the relevant camera or photo permissions in device settings and available storage. Try again with a non-sensitive image, note any error text, and include your app and OS versions in a support request.

Finding saved records or comparing recreations

Check the records saved on the same device. Existing records, check-ins, and saved environment observations remain accessible if paid access ends. Pro is required to create new paid-feature content and use the Pro comparison and export tools.

Using Local Resources

Safety guidance and Local Resources remain free. Enter a location yourself to find care or support. Opening a map search shares that entered location and category with the external map provider; see the privacy policy for details.

Purchases

Restore access and manage billing

New buyers can choose the free preset preview or a one-time Lifetime Pro purchase. Restore existing lifetime access with the store account used to buy it. Earlier subscriptions continue under their original store terms while active. Buying lifetime does not cancel an earlier subscription; manage that subscription separately with its purchase provider.

For billing, renewal, cancellation, or refund questions, start with the provider that processed your purchase. Support can help investigate app access; do not email payment-card details or account passwords.

Contact the developer

Send a useful support request

Include your device model and OS, app version, the feature involved, steps to reproduce the issue, and any error message. If you choose Send Support Report in the app, review the draft and attachments before sending.

Do not send medical records, private journal entries, photos, or symptom history unless you choose to share information needed to explain the app issue. Use a non-sensitive recreation when possible.

Contact Eye Floater Simulator support

This support page is for app assistance. Eye Floater Simulator is an educational communication tool and cannot diagnose symptoms or replace professional eye care.