Aris Party · App support

LibertyLens support

Set up phone recording and streaming to your own computer, troubleshoot pairing, and get help with LibertyLens Pro.

Email support Setup & troubleshooting

Contact support@arisparty.org. Include your app version and device details so we can investigate.

Get started

Set up and test the basics

Install the mobile app and the desktop companion on your own Apple silicon Mac or Windows x64 computer. Get the current companion from the product page or official release notes below.
Use optional same-account pairing, or choose Pair a phone on the computer and scan its private QR code. Allow camera, microphone, and network permissions needed for the mode you use.
Choose phone-saving and streaming preferences, make a short test recording, and confirm the files on both devices. Check available storage and keep a separate backup of important recordings.

Desktop companion downloads · Official release notes and checksums

Common issues

Troubleshoot your setup

The phone cannot pair or stream

Confirm the desktop companion is running and the phone can reach the computer on your chosen network. Recheck the pairing method, network permissions, and firewall rules. Use the current official desktop release and include both app versions when contacting support.

A stream stops or a recording is incomplete

Check phone and computer storage, app permissions, and network connectivity. Inspect the files on both devices before removing anything. In the current iOS release, phone saving can continue during network interruptions while streaming reconnects independently; behavior can differ by platform and version.

Finding or sharing recordings

Recordings are saved to devices you control, rather than a LibertyLens recording cloud. Check the phone’s saved recordings and the paired computer’s configured destination. Share a short, non-sensitive test recording only if it is necessary to demonstrate a problem.

Purchases

Restore access and manage billing

LibertyLens Pro removes ads and unlocks higher stream quality. Use the store account that purchased Pro when restoring eligible purchases. Check the in-app upgrade screen for the plans, prices, and renewal terms available on your platform.

For billing, renewal, cancellation, or refund questions, start with the provider that processed your purchase. Support can help investigate app access; do not email payment-card details or account passwords.

Contact the developer

Send a useful support request

Include your phone model and OS, mobile app version, desktop operating system and companion version, pairing method, and whether phone saving or computer streaming is affected. Include the error text and steps to reproduce the issue.

Do not send private recordings, pairing QR codes, credentials, or sensitive evidence. Use a non-sensitive test and redact identifying details in screenshots.

Contact LibertyLens support